Changing supplier is much easier than it seems. And switching to Adx Energía is even easier because we take care of all the paperwork for you.
All you have to do is contact us and provide us with the following information.
- Data of the holder of the supply
- Supply address
- Electricity capacity
- Universal Supply Point Code (CUPS in Spanish). You will find this information on any previous invoice.
- Bank account where the payment of the electricity supply should be paid by direct debit.
With this information we will take care of the change of supplier.
You have to take into account that this process takes between 3 to 6 working days. During this period, you may receive an invoice from the previous electricity company, but in the following period the new conditions contracted with Adx Energía will be applied.
The change if supplier is free, you will not have to pay anything for the management of the change, neither to Adx Energía nor to the previous supplier.
No, of course not, neither while the change of supplier is being processed nor when the change is already done.
You have to keep in mind that you will change the supplier but the distribution company will not be changed, so you have no risk of supply cut-off.
Our goal is to offer you a close and quality service, that’s why you have several ways to contact us:
- At the toll free number 900 747 185
- By e-mail: info@adxenergia.es
- Via the contact form on our website www.adxenergia.es
As defined in the Royal Legislative Decree 1/2007, of November 16th, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, customers in their capacity of Consumer and User, will have the right to withdraw from the contract within 14 calendar days without justification.
The withdrawal period shall end 14 calendar days after the day on which the Contract is concluded.
To exercise the right of withdrawal, it is essential to send the decision to withdraw from the contract through an unequivocal statement in wich you request your right of withdrawal by sending a letter by post to ADX RENOVABLES, S.L., C/Electrónica 19, Planta 7C. 08915 Badalona, Barcelona or by email to info@adxenergia.es. Likewise, you can also exercise your right of withdrawal by contactin us by phone at 900 747 185.
In compliance with current regulations and as a demonstration of our commitment to transparency and customer service, ADX participates in the Consumer Arbitration System.
This system is an out-of-court dispute resolution mechanism that allows for the resolution of certain claims in a quick, simple, free, impartial, and confidential manner, without the need to go to court.
The Consumer Arbitration System covers the entire national territory through various arbitration boards operating at the regional, provincial, and municipal levels.
To initiate the procedure, the electricity supply contract holder must submit an arbitration request. You can download the official form via the following link.
Below, you will find a list of regional, provincial, and municipal arbitration boards where you can submit your application or seek further information regarding the procedure.
No, to switch to Adx Energía you will not have to change anything, neither your electrical installation, nor have any kind of inconvenience. Moreover, the change is free of charge.
Nor will you have any kind of cut in the supply during the change.
The only thing you will notice is a saving in your electricity bill and a close and quality customer service.
Yes, you can sign up for energy from renewable sources.
And if you would like to consult the general terms and conditions, you can access them here.
